T's & C's
Terms and Conditions
1. Introduction Welcome to STF Clothing ("we," "us," or "our"). These Terms and Conditions ("Terms") outline the agreement between you ("customer," "user," or "you") and STF Clothing for the use of our website and services. By purchasing from us, you agree to these Terms, which are designed to align with our commitment to sustainability and transparency.
2. About STF Clothing We are a UK-based print-on-demand company specializing in sustainable, ethically sourced clothing. Our mission is to reduce waste by creating high-quality, bespoke garments made exclusively for you. By choosing STF Clothing, you are supporting eco-friendly practices and helping to minimize environmental impact.
3. Bespoke Products and No Returns Policy 3.1 Bespoke Nature of Products: Each product is custom-made based on your specific order. This ensures that every item is unique and tailored just for you. As such, our products fall under the category of bespoke goods.
3.2 No Returns or Cool-Down Period: Due to the sustainable and bespoke nature of our products:
We cannot accept returns or exchanges, except in cases of a defective or damaged item.
Cooling-off periods under UK consumer law do not apply to customized products made to order.
By placing an order, you acknowledge and agree to these conditions. This policy not only reduces waste but also ensures a more thoughtful consumption process, benefiting both you and the planet.
4. Orders and Payments 4.1 Order Placement: Orders can be placed via our website. Once submitted, an order confirmation will be sent to your email.
4.2 Payment: All prices are in GBP and include applicable taxes unless stated otherwise. Payments must be completed at checkout using the available payment methods. Orders will not be processed until payment is received.
4.3 Order Changes or Cancellations: Orders can only be modified or cancelled within 24 hours of placement. Once production begins, changes or cancellations cannot be accommodated.
5. Production and Delivery 5.1 Production Timeline: As a print-on-demand service, production typically takes [X-X] business days. These timelines may vary during peak periods or due to unforeseen circumstances.
5.2 Shipping: We deliver within the UK and internationally. Shipping costs and estimated delivery times will be calculated at checkout. International customers are responsible for any customs duties or taxes.
5.3 Delays: While we strive to meet delivery estimates, delays can occur due to factors outside our control. We appreciate your patience and understanding in such cases.
6. Defective or Damaged Items 6.1 Reporting Issues: If you receive a defective or damaged item, please contact us within 14 days of delivery. Include your order details and photographic evidence of the issue.
6.2 Resolution: Upon verification, we will either replace the defective item or issue a refund at our discretion. This policy ensures that genuine concerns are addressed promptly while maintaining our commitment to sustainability.
7. Sustainability Commitment 7.1 Eco-Friendly Practices: Our made-to-order model minimizes overproduction and waste. By choosing STF Clothing, you are contributing to a sustainable future.
7.2 Material Sourcing: We prioritize ethically sourced and environmentally friendly materials in all our products. Transparency about our supply chain is a core value.
8. Intellectual Property All content, designs, and materials on our website are the intellectual property of STF Clothing or our licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Liability 9.1 Disclaimer: Our products and services are provided "as is," without any warranties, express or implied. We do not guarantee uninterrupted access to our website.
9.2 Limitation of Liability: To the extent permitted by law, STF Clothing is not liable for indirect, incidental, or consequential damages arising from your use of our services. Our liability is limited to the amount paid for your order.
10. Privacy Policy Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
11. Governing Law These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
12. Changes to Terms We reserve the right to update these Terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.
13. Contact Information For questions or concerns regarding these Terms, please contact us at:
STF Clothing
Customer-support@stfclothing.co.uk
By choosing STF Clothing, you are making an environmentally conscious decision. Thank you for supporting our mission to create a sustainable future.