Privacy Policy

Privacy Policy for STF Clothing

Effective Date: 16/01/2025

STF Clothing (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our sustainable, ethically produced, Custom clothing. By using our services, you agree to the terms outlined in this policy.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information:
    • Name
    • Email address
    • Shipping address
    • Billing address
    • Phone number
    • Payment information (processed securely via third-party payment processors)
  • Non-Personal Information:
    • Browser type
    • Device information
    • IP address
    • Website usage data
  1. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill orders, including shipping and customer support.
  • To communicate about your orders, updates, and promotional offers.
  • To send newsletters, promotional emails, and updates.
  • To improve our website and services.
  • To comply with legal obligations.
  1. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information in the following cases:

  • Service Providers:
    • Shipping partners
    • Payment processors
    • Website hosting providers
  • Legal Compliance:
    • When required by law or to protect our legal rights.
  1. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

  1. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access your personal data.
  • Request corrections to your personal data.
  • Request deletion of your personal data.
  • Object to processing for marketing purposes.

To exercise these rights, please contact us at [Insert Contact Email].

  1. Cookies and Tracking

Our website uses cookies to enhance your experience and analyze site usage. You can manage your cookie preferences in your browser settings.

  1. Custom Orders and No Return Policy

All STF Clothing products are made-to-order and customized based on your specifications. Due to the bespoke nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed. This policy is in line with consumer protection laws that exempt custom-made items from standard cooling-off periods. Please review your order carefully before finalizing your purchase.

If you believe your order is defective or incorrect, contact us at customer-support@stfclothing.co.uk, and we will work with you to resolve the issue.

  1. Marketing Communications

We may collect and store your email address to send newsletters, promotional emails, and updates about our products and services.

  • Emails are generally sent on a weekly basis.
  • Your email address will be used solely by STF Clothing and will not be shared with third parties without your explicit consent.
  • You can unsubscribe from our email list at any time by clicking the "unsubscribe" link in the footer of any email or by contacting us at customer-support@stfclothing.co.uk.
  1. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it promptly.

  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with the effective date. We encourage you to review this policy periodically.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Email: customer-support@stfclothing.co.uk

Thank you for supporting STF Clothing and our commitment to sustainability and ethical practices.

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